General Questions


1What is NetSpy?
NetSpy is the most trusted and advanced mobile phone spy software that secretly records and uploads all data and location stats on the phone or tablet it is installed in and uploads it on online control panel.
2How does it work?
Using NetSpy is simple; just install the software once on the smartphone or tablet you want to monitor and remotely check all phone or tablet usage data and location stats from your own computer or phone.
3Is NetSpy software invisible?
Yes, NetSpy mobile spy is 100% invisible and stays hidden on the phone or tablet that it is installed in. It will not show in the installed apps list on the phone or tablet as well.
4What devices are compatible with NetSpy?
NetSpy runs perfectly well on all iPhones, iPads, Android smartphones and tablets. Check out the Compatibility page to see the complete list of phones and tablets compatible with NetSpy mobile monitoring software.
5Do I need to have physical access to the phone or tablet I want to monitor?
For the iPhone NoJailbreak version of NetSpy , you don’t require physical access to the phone or tablet. Only Apple ID and password is required to access the iCloud back-up on the target device. For the iPhone Jailbreak version, you will need to have physical access to the phone or tablet you want to monitor once. After installing the app on the target device, you can see all data without touching the target device.
6Is it legal to use NetSpy?

Yes, it is absolutely legal to use NetSpy mobile spy software to:

  • Monitor your children under 18 years of age.
  • Track your employees through their company-owned mobile phones or tablets.

7How to get started?
In order to remotely monitor your children or employee’s phone or tablet, you need to download & install the NetSpy mobile spy software online. Now you can monitor all their device usage and location stats remotely.

Installation-related Questions

1How to Install NetSpy Software?
You can install the software by following the instructions or you can check out our How to Install guide.
2What do I need to install NetSpy software on target phone or tablet?
You will need to have physical access to the target phone or tablet. You will also need to know any passwords, pass codes, etc. to unlock the phone or tablet. You can start the installation process once you are ready.
3Can I install NetSpy software on more than one smartphones or tablets?
Yes, you can install the NetSpy software on as many smartphones and tablets as you want to as long as you buy separate subscriptions for each device. As a thumb rule, you can only monitor one device under one license or subscription.
4Can I reinstall the software on the target phone in case it gets stolen or replaced?
Yes, you can reinstall the software on the target phone in case it gets stolen or replaced as long as your subscription is valid. However, only one device can be monitored under one license or subscription at a time.
5How to uninstall the application?
You can uninstall the NetSpy software from the target phone or tablet by contacting one of the Customer Support agents.

Functionality-related Questions

1How do I start monitoring the target phone or tablet?
You can start monitoring by logging into your NetSpy account. Your NetSpy account details will be emailed to you once you make the purchase.
2How long will it take for data to be uploaded to my account?
Data that’s recorded from the target device will be uploaded to your NetSpy account every 24 hours after the last backup on iCloud. Data on iCloud is backed up automatically if the device is connected to WIFI, locked and plugged in. Recorded data will display after 3 automatic backups. To check the last back up details: settings→ iCloud→ Storage and Backup→ Last Backup
3Can NetSpy access deleted text messages?
All post backup text messages, SMS and iCloud messages can be accessed with NetSpy even if they are deleted from the target device. Any data that is deleted prior to backup cannot be retrieved.
4Is there a data upload limit on NetSpy software?
No, there is no data upload limit and you can enjoy unlimited storage on your NetSpy Control Panel.
5Can I monitor data from my own phone?
Yes, you can remotely monitor target phone or tablet from your own phone, too. However, for best monitoring experience, we do not recommend monitoring through phone.
6How do I check target phone and tablet usage stats?
Once you log into your NetSpy Control Panel, you can check all uploaded data categorized under relevant tabs. Navigate within the tabs to check phone call logs, SMS, IM chats, web browsing data and location stats.

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